Working time:
Mon-Sun 8:00 – 24:00 (UTC+3)


Policy of AML service BitCash.

1 It is prohibited to use the Service for conducting fraudulent and illegal operations. Using the Service, the User agrees that any attempt to exchange the fraudulent or illegal capital revealed by AML checks will be blocked until the circumstances are clarified and will be prosecuted to the full extent of the law.


2 The administration of the Service reserves the right to inform the law-enforcement authorities, payment systеm administrations and also the victims of fraudulent actions on demand, if the fraud is proved.


3 The User is obliged to provide identification documents in case of suspicion of laundering dirty (stolen/stolen) money.


4 If the User refuses to be identified, the funds will be frozen. It is possible to refuse identification only for the first time, at the subsequent exchanges the funds will not be returned before identification.


5 The User must not abuse the Service by interfering with its hardware or software components, or by distorting the parameters sent to the Service.


6 In case the payment cannot be completed automatically (no connection with the payment systеm, no confirmation from the payment systеm regarding the payment data, insufficient funds, erroneous details provided by the User and etc) the exchange will be completed within 24 working hours or the funds will be returned after deduction of the payment systеm commission.


7 The administration of Service has the absolute right to refuse to provide services to any client without explanations.


8  The User agrees not to perform any fraudulent activities on this service. Otherwise all funds will be delayed until the moment of complete identification of the sender of funds.

Terms and conditions of refunds of funds stopped for verification by AML analysis of the transaction:

Refunds are made after a full verification by the Service’s security service, which may inсlude detailed verification of the sender. The refund is made minus a commission of up to 5% of the transaction amount to cover the labor costs of processing the request and organizing the refund.

Refunds, subject to the Service’s approval, will be processed by the Service within seven (7) calendar days from the date on which the User has been notified of the Service’s decision to request a refund.

When processing the refund, after verification, the User shall confirm the details to receive the refund.

Procedures implemented by the BitCash service to combat money laundering


Procedures in place

The purpose of BitCash’s anti-money laundering procedures is to ensure that customers involved in certain activities are identified to a reasonable standard, with minimal impact on law-abiding customers. The BitCash service has positioned itself to help international organizations combat the threat of money laundering and terrorist financing around the world. To this end, the BitCash service has implemented a very sophisticated electronic systеm. This systеm documents and verifies customer identities and maintains and tracks detailed reports of all transactions.


The BitCash service closely monitors suspicious and large-scale activities and transactions and reports these activities to the appropriate authorities in a timely manner. To maintain the integrity of monitoring systems and ensure business security, the international legal framework provides legal protection for providers of such information.


The BitCash service reserves the right to refuse to process a transaction at any stage if it is suspected that the transaction is in any way related to money laundering or criminal activity. Under international law, the BitCash service does not have the right to inform the customer that their suspicious activity has been reported to the appropriate authorities.



In order to comply with anti-money laundering laws, the BitCash service requires a customer to provide two documents proving their identity. The first document we require is a government-issued identification document with the customer’s picture on it. It may be a government-issued passport, driver’s license (for countries where the driver’s license is a primary identification document), or local ID card (no company access cards). You also need to go through a special on-camera identity verification systеm – Sumsub’s AI-based solution automates the identity verification process, preventing fraud, thereby ensuring compliance with applicable AML policy rules.


Failure to provide the required documents on time is grounds for blocking the trading account and refunding the sender. The first six and last four digits, as well as the cardholder’s name and expiration date, must be visible on the front of the card. The back of the card should have the cardholder’s signature. The CVV code should be hidden. The specimen signature must be placed on a special signature strip based on the rules of VISA and Mastercard payment systems. If the card does not have the name of the owner or a virtual card is used, the company requires a screenshot of the bank account or a bank statement, which shows both the card number and the name of the owner.


To change the phone number specified when registering the client profile, we require a document confirming the ownership of the new number (an agreement with a mobile network provider), and a photo of the ID card the client holds next to his face. The customer’s personal information in both documents must match.


Clients must provide up-to-date identification information and immediately report any changes in it. The customer must inform the service of any changes in contact information or personal information in a timely manner.



KYT Policy


(Know Your Transaction) Policy.

The KYT (Know Your Transaction) policy is intended to identify the transaction customer in the event of a precedent where the Service has reasonable suspicion that the Customer is not using for its intended purpose.

Such precedent may arise if the Service suspects the Customer of illegal actions that may be qualified as laundering or attempted laundering of illegally obtained digital assets or funds are of frankly criminal origin. For these purposes, the Service has the right to use any legal information, third-party means of analysis of the origin of digital assets, as well as its own development of the screening systеm.


In this case Service reserves the full right:

Require the Customer to provide additional information disclosing the origin of digital assets and/or confirmation that the assets were not obtained by criminal means;

To block the account and any transactions related to the Client, to transfer to the financial controlling and/or law enforcement authorities at the place of registration of the Service and, if necessary, at the Client’s registration address, all available information and documents concerning the incident;

Demand from the Customer the documents confirming identity, physical existence, registration address, solvency;



Operator offline
15.07.2024, 01:23